Refund Policy for Premium Plans

If you don’t want Premium anymore, you can cancel any time and keep what you paid for. You’ll remain Premium until your next payment is due.

Refund Policy Details

1. Refund requests have to be submitted within 7 DAYS after the day of receipt AND we ONLY issue refunds for the following cases:

• You already canceled the auto-renewal of your subscription but you are still charged for that subscription in the next period.
• Your subscription is activated but you have to encounter difficulties while watching: freezing, lags, or there is no match you need. (Please provide us with the evidence and additional information right at the time of the error).

2. If you cannot access your subscription after payment, i.e. “user not match” error or encountering pop ups while watching, you probably log in using a different email instead of your payment email. 

In this case, we will assist you to find the right login email and you are NOT eligible for a refund. 

3. In the event that we do issue a refund, your access to the Service(s) will be revoked.
4. Accounts which have been used for more than half of the account’s duration are not valid for refund.
5. Refunds typically take 5-7 workdays to process, and we have no control over this time frame. Our payment processors will handle refund requests. After reviewing the request and verifying the user's information, we will refund any users right away.
6. We are not responsible for any bank charges, commissions or overdrafts. The only way to remove these charges is through direct negotiation with your bank.
7. If you believe your situation is exceptional, please send your refund request to our support email, and we will examine your particular request.

(Please include your evidence and additional information right at the time of the error.)